Terms & Conditions
Terms and Conditions for WIJKZ Pty Ltd
Please note that each SLA agreement will be customised according to the agreements between WIJKZ Pty Ltd and the Client. The Client acknowledges that all invoices are payable in advance for the upcoming month’s services to be rendered and therefore also acknowledges that without payment, services cannot commence.
WIJKZ Pty Ltd therefore also requests that if payments are to be done via EFTs, that recurring payments be set up at the client’s bank of choice to ensure recurring payments monthly happen on time.
Wijkz Pty Ltd do not take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless proof is provided of permissions granted to use such material.
The Client acknowledges that all invoices are payable in advance for the upcoming month’s services to be rendered and therefore also acknowledges that without payment, services cannot commence. Services will be suspended 5 days after the invoice due date, should no payment be received.
WIJKZ Pty Ltd therefore also requests that if payments are to be done via EFTs, that recurring payments be set up at the client’s bank of choice to ensure recurring payments monthly happen on time.
Once the website has been built and completed, and the Client decides they no longer want the site, as they have commissioned the work and paid a deposit, they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
Once a quotation has been accepted by the Client, WIJKZ Pty Ltd will generate an invoice. Once proof of payment has been received via email, work will commence. WIJKZ Pty Ltd will provide the Client with an estimated timeline for the work and will ensure to keep the Client up to date on the progress of all projects.
No completed project will be handed over until full payment has been received unless otherwise arranged.
All deposits are non-refundable after 30 days from receipt. A deposit is only refundable if WIJKZ Pty Ltd has not fulfilled its obligations to deliver the work required.
Method of payment accepted: Electronic transfer (EFT) or PayShap. If paying by electronic transfer, proof of payment will be required.
All quotations are valid for 7 days. Please note that WIJKZ Pty Ltd is currently not VAT registered; therefore, prices will be quoted and charged for ex VAT.
If the Client does not pay an invoice within 5 days (“grace period”) of the invoice due date, WIJKZ Pty Ltd has the right to suspend all further works for the client until payment is made in full.
Services will be suspended, and upon service reactivation, there will be an R 250.00 reactivation fee charged on the next invoice, and on late payments, interest will be accrued at 4% per day after the 5-day grace period.
WIJKZ Pty Ltd has the right to terminate all service offerings permanently via a 14-day notice period to Clients who, on multiple occasions, pay their invoices late or do not pay their invoices. For clients who, on multiple occasions, pay their invoices late or not at all, WIJKZ reserves the right to remove the 5-day grace period and move to suspend the services the day after the invoice due date, if no payment has been received.
Please note: It remains the responsibility of the Client to ensure their payments are made on time, or to make the relevant payment arrangements in advance before the due date, and not to frustrate the service delivery experience. Service suspensions are automatic and affect all services on the server – website and email functionality.
We may decide to go the extra mile beyond emails to remind our Client about payment and potential suspensions, but this is not a set agreement.
Please kindly read through our terms and conditions. The use of our services implies that you have read and accepted our terms and conditions.
On the acceptance of any quotes, the client will be deemed to have satisfied themselves as to the terms applying and have accepted these Terms and Conditions in full.
Introduction
Welcome to WIJKZ Pty Ltd (“we” or “us”). We are pleased to provide you with access to our website (www.wijkz.co.za) and our services (the “Services”) subject to the terms and conditions set forth below. By accessing or using the Website or Services, you agree to be bound by these Terms and Conditions.
Use of the website
You may use the Website and Services solely for personal, non-commercial purposes. You may not use the Website or Services for any purpose that is illegal, harmful, or invasive of another’s privacy, or in violation of any applicable laws or regulations.
Estimates
WIJKZ Pty Ltd may at times be required to provide estimates on services or products. All estimations provided are only to provide an estimation and do not carry any guarantee that the final quotation will reflect as such. Estimates are considered a mere guideline. The written quotation, therefore, trumps any estimation given in any shape or form before the quotation and the estimation cannot be held against WIJKZ Pty Ltd. Estimations are not binding.
Quotations
WIJKZ Pty Ltd will provide our clients with a detailed and accurate quotation for each item and project, which needs to be approved or accepted in writing before commencement. Any additional items added to a project after the initial quotation was approved or accepted will be presented on a new and separate quotation.
WIJKZ Pty Ltd will provide quotations in writing by email to clients on company letterhead. Acceptance of the quotation by a client is subject to the acceptance of the Terms and Conditions.
Retainers
Clients opting in for monthly recurring services (aka monthly retainers) will be provided with an SLA agreement, with exceptions falling on monthly web hosting and email hosting services. Should additional services be rendered in addition to the recurring monthly web and email hosting services, it will be verbally discussed with the Client, and the monthly costs will be adjusted and invoiced to the customer accordingly.
Please note that each SLA agreement will be customised according to the agreements between WIJKZ Pty Ltd and the Client. The Client acknowledges that all invoices are payable in advance for the upcoming month’s services to be rendered and therefore also acknowledges that without payment, services cannot commence.
WIJKZ Pty Ltd therefore also requests that if payments are to be done via EFTs, that recurring payments be set up at the client’s bank of choice to ensure recurring payments monthly happen on time.
Variations
When additional changes or amendments are made by the Client on a completed project, Wijkz Pty Ltd will advise the Client of any charges which will be quoted at an hourly rate.
Wijkz Pty Ltd does not accept liability where delays in reaching a deadline are caused by the Client. If a Client is the direct cause of preventing project progress or completion, we reserve the right to impose a surcharge of up to 25% for the additional time spent on the project.
Copyright
All Client logo images, images unique to the Client, belong to the Client and are covered under their copyright. Wijkz Pty Ltd will not reuse Client-written content or images without the express permission of the Client.
Wijkz Pty Ltd do not take responsibility for any copyright infringements caused by materials submitted by the Client. We reserve the right to refuse any material of a copyrighted nature unless proof is provided of permissions granted to use such material.
Hosting Services
Our hosting services are a monthly service that carries a recurring payment. Payment options are available for annual upfront payments.
The Client acknowledges that all invoices are payable in advance for the upcoming month’s services to be rendered and therefore also acknowledges that without payment, services cannot commence. Services will be suspended 5 days after the invoice due date, should no payment be received.
WIJKZ Pty Ltd therefore also requests that if payments are to be done via EFTs, that recurring payments be set up at the client’s bank of choice to ensure recurring payments monthly happen on time.
Website Services
Once a website build has been completed, WIJKZ Pty Ltd will provide the Client with an opportunity to view the website before it goes live. The Client will have no more than 7 working days to assess the site and request any changes. If a Client requires any amendments that are within the original scope, we will make the changes; however, if there are changes that are outside of the original, extra hours will need to be accounted and charged for. If no further changes is required, the site will be made live and the Client is then required to give sign-off on the site. Any further requests post-sign-off will result in a fresh quotation for the requested work.
Once the website has been built and completed, and the Client decides they no longer want the site, as they have commissioned the work and paid a deposit, they are still obliged to pay for the work that has been done. Non-payment will result in legal action being taken if necessary.
Invoicing & Payment
WIJKZ Pty Ltd standard payment terms are 7 days from the date of invoice, unless otherwise agreed upon by both parties, or indicated on the invoice. WIJKZ Pty Ltd will send out the required invoices before all payment due dates, followed by a payment reminder email. Payments are to clear on the due day as indicated on the invoice. If no payment is received within 5 days of the indicated due date (“grace period”), services will automatically be suspended. A suspension notification will be issued via email before the suspension takes place, allowing our client a final opportunity to pay the outstanding invoice or make payment arrangements.
WIJKZ Pty Ltd will specify within estimates or quotes how a project will be invoiced. Large projects may be split into several monthly interim invoices plus a final invoice on completion.
Once a quotation has been accepted by the Client, WIJKZ Pty Ltd will generate an invoice. Once proof of payment has been received via email, work will commence. WIJKZ Pty Ltd will provide the Client with an estimated timeline for the work and will ensure to keep the Client up to date on the progress of all projects.
No completed project will be handed over until full payment has been received unless otherwise arranged.
All deposits are non-refundable after 30 days from receipt. A deposit is only refundable if WIJKZ Pty Ltd has not fulfilled its obligations to deliver the work required.
Method of payment accepted: Electronic transfer (EFT) or PayShap. If paying by electronic transfer, proof of payment will be required.
All quotations are valid for 7 days. Please note that WIJKZ Pty Ltd is currently not VAT registered; therefore, prices will be quoted and charged for ex VAT.
Service Terminations
Monthly retainers and monthly hosting services:
If the Client does not pay an invoice within 5 days (“grace period”) of the invoice due date, WIJKZ Pty Ltd has the right to suspend all further works for the client until payment is made in full.
Services will be suspended, and upon service reactivation, there will be an R 250.00 reactivation fee charged on the next invoice, and on late payments, interest will be accrued at 4% per day after the 5-day grace period.
WIJKZ Pty Ltd has the right to terminate all service offerings permanently via a 14-day notice period to Clients who, on multiple occasions, pay their invoices late or do not pay their invoices. For clients who, on multiple occasions, pay their invoices late or not at all, WIJKZ reserves the right to remove the 5-day grace period and move to suspend the services the day after the invoice due date, if no payment has been received.
Please note: It remains the responsibility of the Client to ensure their payments are made on time, or to make the relevant payment arrangements in advance before the due date, and not to frustrate the service delivery experience. Service suspensions are automatic and affect all services on the server – website and email functionality.
We may decide to go the extra mile beyond emails to remind our Client about payment and potential suspensions, but this is not a set agreement.
Timeframes and Deadlines
Project timeframes will be discussed with the Client before the project commences. WIJKZ Pty Ltd will do its best to complete the project as soon as reasonably possible, according to the project timeline provided. Timelines take into consideration all Client Inputs and Provisions, Urgencies, etc.
Damages
WIJKZ Pty Ltd do not have any liability to the Client for the performance of a website, database or any other services rendered to the Client by anyone other than WIJKZ Pty Ltd.
Changes to the Terms and Conditions
We reserve the right to change and update these Terms and Conditions at any time without notice.
Contact Us
If you have any questions or concerns about these Terms and Conditions, contact us at office@wijkz.co.za.